As our teams implement your program, we offer support to all areas of your business. We’ll work with your customer care teams to train on admin tools and answer frequently asked questions. We’ll work with your finance team members to ensure they are prepared to reconcile program activity. We review marketing material to keep all parties compliant and to help you promote your brand effectively. For technical, API-integrated programs, we guide your IT team to deliver an optimal participant experience to the user within your existing interface. We help shape the end product for compliance and security, and provide guidance on proper monitoring and error-handling procedures. We help you to consider all requirements and best practices, from managing user login processes to logging various user activities.

Post-implementation, Swift continues to be there for our clients. We educate you and your sales teams on industry changes, new products and functionality. We monitor performance and deliver proactive suggestions on program enhancements. Using robust reporting and powerful data, we analyze and educate you on your options and check in with you on your goals. Perhaps you need to increase margins next year. Perhaps the data shows your cardholder base completes the majority of their purchases online. We’ll help you explore our cost-effective digital and virtual products and keep an open dialogue about optimizing your program to balance the changing needs of all the stakeholders.

Our clients know Swift is much more than a vendor. We’re your partner, deeply invested in your success.