Contact Us

By Phone

Sales Inquiries 888.457.0600

Corporate Offices 847.325.4330

By Email

Sales/Partnership Inquiries sales@swiftprepaid.com

By Phone

Corporate Offices 847.325.4330

By Fax

Documentation Services 847.325.4333

By Email

Media Relations media@swiftprepaid.com

Website Feedback webmaster@swiftprepaid.com

Employment careers@swiftprepaid.com

By Mail

Swift Corporate Headquarters

2150 E. Lake Cook Rd., Suite 510

Buffalo Grove, IL 60089

The success of your prepaid experience is directly influenced by the quality of service that we provide to you. From inception, Swift has made customer service a top priority to ensure our cardholders’ needs are met. To help you achieve the best results and experience, Swift offers a wide range of support methods delivered through our team of service representatives.

Online (available 24/7/365)

Promocode Accounts www.vpcode.com

Custom Incentive Sites Please visit your program website to transact, redeem and view your account activity.

Prepaid Card Questions Please see the back of your card to proceed either to www.mycardbalance.com or www.getmycardinfo.com.

Virtual Accounts Please view the email to proceed either to www.virtual.swiftprepaid.com or www.vpcode.com.

Phone (IVR available 24/7/365 and live operator available Monday through Friday 8am–6pm Central)

Prepaid Card Products Please see the back of your card to proceed either to 866.230.3809 or 866.490.0650.

Escalated Cardholder Services 888.794.3828

By Mail

Swift Prepaid Solutions

P.O. Box 5109

Buffalo Grove, IL 60089

By Fax

Documentation Services 847.325.4333

By Email

Customer Service Inquiries service@swiftprepaid.com