Rebate Efficiency

Immediate Response

Act fast, move quickly.

The Problem. A major wireless carrier needed to abruptly transfer its consumer rebate program to Swift when its previous provider suffered service problems.

The Solution. We leapt into action, taking care of rebates that were already in process and reenergizing the program for the future. We got active promotions up and running by securing a dedicated PO Box, Customer Service line and online rebate status query system. We proactively integrated six months of data from the previous fulfillment house in order to service consumers from prior promotions. We managed every aspect of the complex delayed fulfillment program, including customer service and data entry. Did all this take months? Not even close; the entire transition was completed within two weeks. All rebates processed before the switch but not yet paid, were mailed out the first week. The wireless carrier has since expanded its rebate and consumer promotions with prepaid cards for loyalty and referrals. Swift manages the entire consumer incentive fulfillment initiative.