Swift ensures your program runs smoothly, and end-users get their rewards and a trouble-free experience with these service options:
Cardholder Services: Services that equip cardholders to answer common card-related questions, check balances, change PINs, initiate disputes and more. Includes 24/7 mobile access to a range of self-service features, contact us web forms, email, IVR and live agent.
Swift Support: Our expertise is always available to our clients. Our teams take a consultative, proactive, data-driven approach to working with our clients and their internal teams on the success of their prepaid programs. From program design to instant access to data and reporting, we provide you with the answers you need, often before you know the question you want to ask.
Languages: Swift platforms are available in more than 15 languages including traditional Chinese, simplified Chinese, Italian, French, Russian, German, Spanish and Portuguese. Our platforms are template-driven so that we can quickly and easily implement new languages as needed.
Currencies/Conversions: Swift currently issues rewards in USD, CAD, EURO, GBP, YEN, ZAR, AUD, HKD and INR, with more currencies on the way. Real-time exchange information is available for end-users who prefer to understand their purchasing power in other currencies.
Security/Compliance: Client funding accounts and card balances are always 100% fully funded and insured by the FDIC and other regulatory bodies. Cardholders enjoy zero fraud liability guarantees. Swift goes above and beyond standard industry requirements related to data storage and protection.