Committed to maintaining your trust

We maintain strict protocols in maintaining and safeguarding sensitive information, keeping abreast of changing privacy laws and requirements in every country in which we do business.

We adhere to the Privacy Shield Policy, which sets forth privacy principles with respect to transfers of personal information between member states of the European Union and the United States. We collect, use and disclose personal information only in a manner consistent with this policy.

PRIVACY SHIELD POLICY

Swift Prepaid Solutions Inc. (Swift) complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Swift Prepaid Solutions Inc. has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/. The Federal Trade Commission (FTC) has jurisdiction over Swift’s compliance with the Privacy Shield.

COLLECTION AND USE OF PERSONAL DATA

Swift Prepaid Solutions collects personal data from Cardholders when they register with our website, log-in to their account, request information or otherwise communicate with us. Cardholders have the option to log into their accounts online and request service via web support; we will collect information that they choose to provide to us through these websites. The personal data that we collect may vary based on the Cardholders interaction with our website and the type of request. In general, Swift collects the following types of personal data from its Cardholders: contact information, including, a contact person's name, work or personal email address, work or personal mailing address, work or personal telephone number, as well as prepaid card information. When Cardholders use our services online, we will collect their IP address and browser type to provide better troubleshooting assistance and determine geographic location. The information that we collect from Cardholders is used for customer service purposes only. These services may include managing transactions, disputes, replacement cards, renewals, other operations related to providing services and products to the Cardholder. Swift uses personal data that it collects directly from its Cardholders and from its partners indirectly in its role as a program manager for the following business purposes: maintaining and supporting its products/services, delivering and providing the requested products/services, and complying with its commitments related to providing customer support and satisfying governmental reporting.

DISCLOSURES AND ONWARD TRANSFERS OF PERSONAL DATA

Swift Prepaid Solutions discloses personal data only to third parties who reasonably need to know such data only for the scope of the physical card creation and transaction processing, not for other purposes. Such recipients must agree to abide by confidentiality obligations. Swift may provide personal data to third parties that act as agents, consultants, and contractors to perform tasks on behalf of and under our instructions. For example, Swift may store such personal data in the facilities operated by third parties. Such third parties must agree to use such personal data only for the purposes for which they have been engaged by Swift and they must agree to provide adequate protections for the personal data that are no less protective than those set out in this policy. We do not share personal data with third parties outside of these agents and if that were to change in the future, we would notify Cardholders on how to opt-out of having their personal information shared. Please be aware that Swift may be required to disclose a Cardholders personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. Swift is liable for appropriate onward transfers of personal data to third parties.

RIGHT TO ACCESS, MODIFY OR DELETE PERSONAL DATA

Cardholders have the right to access and know what personal data about them is collected. Cardholders may review their own personal data and correct, erase, or block any data that is incorrect, as permitted by applicable law. Upon reasonable request and as required by the Privacy Shield principles, Swift allows Cardholders access to their personal data, in order to correct or amend such data where inaccurate. Cardholders may revise their personal data by logging into their online account profile or by contacting Swift by email. In making modifications to their personal data, Cardholders must provide only truthful, complete, and accurate information. To request deletion of personal data, limit or forbid sharing of personal data, Cardholders should submit their requests via email at service@prepaidcardstatus.com. Swift will respond in a timely manner to all reasonable email requests to view, modify, or delete personal data.

QUESTIONS OR COMPLAINTS

In compliance with the EU-US Privacy Shield Principles, Swift Prepaid Solutions Inc. commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact Swift Prepaid Solutions at: service@prepaidcardstatus.com.

ENFORCEMENT AND DISPUTE RESOLUTION

Swift Prepaid Solutions Inc. has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint. Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

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