Changing the Face of Customer Service

Swift’s automated Customer Service Tool delivers unparalleled productivity and accuracy. We have equipped our team with fast, efficient and intuitive resources to deliver superior customer service to your cardholders.

We know that customer service is only as good as the knowledge and resources quickly available to the customer service specialist. When cardholders contact us, either via our automated IVR system or online, their message goes through an intelligent system tied to multiple CRM databases. These systems provide the representative with the name of the caller, their address, card info, balance, status and other basic information, instantly. The account rep also has immediate access to any special instructions, referral numbers, exception handling, card status (active or activation required with validation criteria) and much more.

Our tool tracks which representatives assisted which customers, along with a history of all cardholder contacts including email chains. No other prepaid provider offers the same level of in-depth customer service response, with one-call or one email resolution. 

Global Thinking

  • Privacy, Security and You

    “Just because someone else isn’t doing it, doesn’t mean we shouldn’t.”
    Privacy, Security and Swift

    It feels like reports of security breaches are constantly populating the news every day—with new sets of consumer credit card numbers being compromised and

Powerful Innovations

  • SWIFT SOARS WITH APPLE PAY, SAMSUNG PAY AND GOOGLE WALLET

    The latest advancement in payment technology is already at your fingertips—and next month, mobile wallet integration arrives at Swift. Your program participants will have the ability to add any of their USD prepaid Mastercard® or Visa® cards to their Apple Pay®

Influential Discoveries

Prepaid Cards Can Lower Blood Pressure

Recent research from the world of health and wellness champions the use of incentives to motivate individuals. In a study conducted by Higi, a leading health company, 159,000 participants with hypertension were challenged to reduce their blood pressure. Prepaid cards were used as the incentive to change lifestyle and engage in healthier behaviors.

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