We know that customer service is only as good as the knowledge and resources quickly available to the customer service specialist. When cardholders contact us, either via our automated IVR system or online, their message goes through an intelligent system tied to multiple CRM databases. These systems provide the representative with the name of the caller, their address, card info, balance, status and other basic information, instantly. The account rep also has immediate access to any special instructions, referral numbers, exception handling, card status (active or activation required with validation criteria) and much more.
Our tool tracks which representatives assisted which customers, along with a history of all cardholder contacts including email chains. No other prepaid provider offers the same level of in-depth customer service response, with one-call or one email resolution.