Swift is more than our innovative products, platforms and solutions. We’re also a rapidly growing fintech company made up of individuals devoted to making Swift a constant disruptor in corporate-funded payments. We’re strong together for the
Swift’s automated Customer Service Tool delivers unparalleled productivity and accuracy. We have equipped our team with fast, efficient and intuitive resources to deliver superior customer service to your cardholders.
We know that customer service is only as good as the knowledge and resources quickly available to the customer service specialist. When cardholders contact us, either via our automated IVR system or online, their message goes through an intelligent system tied to multiple CRM databases. These systems provide the representative with the name of the caller, their address, card info, balance, status and other basic information, instantly. The account rep also has immediate access to any special instructions, referral numbers, exception handling, card status (active or activation required with validation criteria) and much more.
Our tool tracks which representatives assisted which customers, along with a history of all cardholder contacts including email chains. No other prepaid provider offers the same level of in-depth customer service response, with one-call or one email resolution.
“The customer is always right” remains the guiding light of many successful entrepreneurs, at once a byword of quality assurance and a promise of consumer satisfaction.
Coined in 1909 by Harry Gordon Selfridge (namesake of the famous London department store), during a time of seismic
Recent research from the world of health and wellness champions the use of incentives to motivate individuals. In a study conducted by Higi, a leading health company, 159,000 participants with hypertension were challenged to reduce their blood pressure. Prepaid cards were used as the incentive to change lifestyle and engage in healthier behaviors.